Last updated: June 4, 2026

This Privacy Policy explains how YoruCare collects, uses, stores, and shares personal information when you visit our website, create an account, place an order, contact support, subscribe to marketing, or interact with our services.

Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, selected variants, order number, payment status, delivery status, returns, refunds, and customer service records.
  • Payment information: payment method, transaction status, billing details, and fraud-prevention signals. Full card numbers are handled by payment processors and are not stored by us.
  • Account information: login details, saved addresses, order history, and account preferences.
  • Device and usage information: IP address, browser type, device type, pages viewed, referral source, cookies, and similar technologies.
  • Communication information: messages, reviews, survey responses, support requests, and email preferences.

How We Use Information

We use personal information to:

  • Process orders, payments, shipping, returns, refunds, and customer support.
  • Provide order confirmations, tracking updates, account messages, and service notices.
  • Detect fraud, protect accounts, secure checkout, and prevent abuse.
  • Improve website performance, product selection, user experience, and customer service.
  • Send marketing messages only where permitted and allow you to unsubscribe.
  • Comply with tax, accounting, legal, payment, customs, and regulatory obligations.

Payments

We support credit cards, debit cards, and PayPal where available. Payments are processed by third-party payment providers. These providers may collect and process payment details according to their own privacy and security rules. We receive payment confirmation and transaction reference information, not full card data.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the cart working, remember preferences, support checkout, measure website performance, prevent fraud, and improve marketing where enabled. You can control cookies through your browser settings, but disabling essential cookies may affect cart, checkout, account, and currency features.

How We Share Information

We share personal information only as needed to operate the store and services, including with:

  • Payment processors, fraud-prevention providers, and checkout service providers.
  • Shipping carriers, fulfillment partners, warehouses, customs brokers, and return-service providers.
  • Email, hosting, analytics, customer support, security, and website service providers.
  • Professional advisers, authorities, or parties required by law, regulation, legal process, tax, customs, or fraud prevention.
  • Business successors if the store is involved in a merger, acquisition, financing, restructuring, or transfer of assets.

International Transfers

Because we serve customers worldwide, your information may be processed in countries outside your country of residence. When required, we use appropriate safeguards for international transfers and limit access to what is necessary for store operations.

Data Retention

We keep personal information only as long as needed for orders, support, legal compliance, fraud prevention, tax, accounting, dispute resolution, and legitimate business records. Retention periods vary by data type and legal requirement.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, or opt out of certain data sharing or marketing. You can unsubscribe from promotional emails through the link in the email or contact us directly.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or internet transmission can be guaranteed to be completely secure, so customers should also protect account passwords and device access.

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy when our services, legal requirements, or business practices change. The updated version will be posted on this page with a new update date.

Contact Us

For privacy questions, account requests, or data rights requests, email support@lumarootza.com.